video1.0<iframe src="https://www.loom.com/embed/6d390d0421b74d34b9ea88bdc3a88d14" frameborder="0" width="1920" height="1440" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>14401920Loomhttps://www.loom.com14401920https://cdn.loom.com/sessions/thumbnails/6d390d0421b74d34b9ea88bdc3a88d14-6bc1f8b30e43c34f.gif350.788In this video, I walk you through the process of refunding a customer using OneSpot Payments. I demonstrate how to locate a customer profile, initiate a refund, and discuss the implications of transaction fees retained by Stripe. For example, if I refund $1,400, the school absorbs the transaction fees, which could be around $47, so I suggest considering a slightly lower refund amount to account for these fees. I also highlight the importance of documenting the reason for the refund request. Please make sure to follow these steps carefully when processing refunds.