video1.0<iframe src="https://www.loom.com/embed/6d81c9ad712340a392c98173e4b7f671" frameborder="0" width="1920" height="1440" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>14401920Loomhttps://www.loom.com14401920https://cdn.loom.com/sessions/thumbnails/6d81c9ad712340a392c98173e4b7f671-1a1c8f1ac72c23fe.gif95.813This Loom explains how to create an access request ticket in Slack using the Engage AI agent. You select the option to let the AI agent handle ticket creation, with the choice of showing a Create Ticket button or handing off to a human agent, and you can limit follow-up responses to two. The agent then analyzes your message and fills out required custom fields for the access request type. The demo shows the agent pulling the needed details so the ticket can be created.