video1.0<iframe src="https://www.loom.com/embed/6fdf795bb7664ba3b579d7dcc4fe67b0" frameborder="0" width="1904" height="1428" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>14281904Loomhttps://www.loom.com14281904https://cdn.loom.com/sessions/thumbnails/6fdf795bb7664ba3b579d7dcc4fe67b0-full-1711376065913.jpg229.468In this video we show you how to use icebreakers as conversation starters for your automations. For further details on icebreakers, check out this help center article: https://intercom-help.eu/superx/en/articles/144166-add-whatsapp-icebreakers . If you are interested in customer segmentation through opt-ins, then watch this video: https://www.loom.com/share/a4b0cf7fcf254450a152f29e3e7e32a2