video1.0<iframe src="https://www.loom.com/embed/713d5c23c7ae485d8c39a9ab1639843f" frameborder="0" width="1394" height="1045" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>10451394Loomhttps://www.loom.com10451394https://cdn.loom.com/sessions/thumbnails/713d5c23c7ae485d8c39a9ab1639843f-9c4ea4b0355ae111.gif401.801In this video, I’m excited to share our new, faster, and more flexible refund process designed to enhance guest experiences. You can now issue refunds directly from the Reservation Details page for checked-in guests, selecting amounts and reasons such as service or cleanliness issues. It’s crucial to track refunds on the new refunds page, where you can identify trends and manage approvals efficiently. Remember, you have 72 hours to approve or dispute flagged refunds, and if you choose to dispute, our team will follow up via email. Please ensure you check your email settings to stay informed about any refund updates.