video1.0<iframe src="https://www.loom.com/embed/725ac48e57514e9d969b36b505c99ee7" frameborder="0" width="1920" height="1440" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>14401920Loomhttps://www.loom.com14401920https://cdn.loom.com/sessions/thumbnails/725ac48e57514e9d969b36b505c99ee7-b15bc64bc0d79c57.gif480.222This Loom explains the Client Success Manager role that Home Service Direct is hiring to own client relationships and drive growth. Home Service Direct has been in business since 2018, served over 200 businesses, and is expanding across niches like tree service, windows, landscaping, and gutters. The role will manage onboarding in GoHighLevel, lead and client health reviews, retention, proactive issue solving, and upselling, while coordinating with teams using tools like ClickUp or Asana, Slack, and custom dashboards and automations. The candidate should be phone facing, tech savvy, AI focused, calm under pressure, detail driven, and reliable, with real experience in account management.