video1.0<iframe src="https://www.loom.com/embed/728bc3adefb64c059776b32397e53632" frameborder="0" width="1664" height="1248" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>12481664Loomhttps://www.loom.com12481664https://cdn.loom.com/sessions/thumbnails/728bc3adefb64c059776b32397e53632-477efa65f2aea3a7.gif95.9308In this video, I demonstrate how to manually add a visit for a client when the scanning process fails, such as when the camera or QR code isn't working. I show you how to click the "add visit" button and how the reward points will change accordingly. For this particular client, there are no points gained per visit, but I also explain how to adjust the total points if needed. I change the points from 190 to 300 as an example. If you want to learn more about changing reward points, please refer to our other article on this topic.