video1.0<iframe src="https://www.loom.com/embed/728e56c4ce9c468fa298acd79ba65e10" frameborder="0" width="1958" height="1468" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>14681958Loomhttps://www.loom.com14681958https://cdn.loom.com/sessions/thumbnails/728e56c4ce9c468fa298acd79ba65e10-aaeb8c108020c434-full.jpg52.322In this video, I demonstrate how to add private notes on individual conversations within our Ikeono inbox. This feature allows us to leave internal notes for team members that won't be visible to customers. For example, I show how to note that I called a customer and they will come in later today, 0303. I encourage you to start using this feature to enhance our communication and keep track of important details. Please make sure to utilize the 'add internal note' option in your conversations.