video1.0<iframe src="https://www.loom.com/embed/72c87fb96cba4631ae4fa91f861210ae" frameborder="0" width="1440" height="1080" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>10801440Loomhttps://www.loom.com10801440https://cdn.loom.com/sessions/thumbnails/72c87fb96cba4631ae4fa91f861210ae-00001.gif308.38Hi everyone, this is Sjeel from HolidayHero, and in this video, I will explain what touchpoints are and how they can enhance communication with guests beyond the booking. Touchpoints are communication moments that occur after a reservation is made, and they can be used to promote upsells and important information to guests. I will show you how to set up different types of touchpoints, such as an initial invitation, upsell emails, and feedback emails. By creating these touchpoints, you can ensure that your guests have a seamless and enjoyable experience.