video1.0<iframe src="https://www.loom.com/embed/73186554748d42a49fa732ba45704d11" frameborder="0" width="1920" height="1440" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>14401920Loomhttps://www.loom.com14401920https://cdn.loom.com/sessions/thumbnails/73186554748d42a49fa732ba45704d11-1a400617b9a8e2e5.gif1179.04Good afternoon, in this webinar I covered blended digital and in person CDD workflows when a client cannot complete everything online. I showed best practice steps like going into the original request, using force complete to close the remaining steps and stop reminder emails, then marking the workflow as ready for review. I also walked through in person CDD options, including photo based ID checks with clear images showing all four corners, and how to run telephone or in office take a payment. I noted to review ready for review requests to keep data clean. No specific action was requested, but you can reach out for pricing on proof of address and check the help centre for the recording.