video1.0<iframe src="https://www.loom.com/embed/7347d33a803f4040979beb4a96c9fff5" frameborder="0" width="3840" height="2880" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>28803840Loomhttps://www.loom.com28803840https://cdn.loom.com/sessions/thumbnails/7347d33a803f4040979beb4a96c9fff5-f7a84dc3ae7a14ea.gif207.466667This Loom explains how to import contacts into Actiol using a CSV or XLS file. It covers preparing the import template with all required columns, grouping contacts by site, and using the correct home site ID for each record based on the site selected in your system. During setup, you upload the privacy policy file, add a source ID and country, choose the favourite location, and map contact fields including the correct email and SMS opt-in statuses, then submit and finish. The import can be tracked in Import History through in progress and completed stages, duplicates are merged automatically, and newly added customers can be contacted within 24 hours after completion, with verification done via the single customer view under contact segmentation.