video1.0<iframe src="https://www.loom.com/embed/73548e064f6a4f08898fa862c837da8c" frameborder="0" width="1284" height="963" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>9631284Loomhttps://www.loom.com9631284https://cdn.loom.com/sessions/thumbnails/73548e064f6a4f08898fa862c837da8c-8eb570544f11acb5.gif256.297In this video, I’m excited to share the automation project I built to transform how customer support teams handle inquiries. By addressing the common issue of support teams spending 5 to 10 minutes per ticket searching through knowledge bases, I developed a system that reduces response time from minutes to seconds while ensuring high-quality answers. The solution leverages AI, specifically GPT, to generate responses and includes a confidence evaluation to determine when to escalate to a human agent. I also implemented robust error handling to maintain service continuity. I encourage you to consider how similar automation could benefit our processes.