video1.0<iframe src="https://www.loom.com/embed/73ba26af6dcc447cb30abd8dfd0654f8" frameborder="0" width="1920" height="1440" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>14401920Loomhttps://www.loom.com14401920https://cdn.loom.com/sessions/thumbnails/73ba26af6dcc447cb30abd8dfd0654f8-130ba19e4b6440a2.gif1067.36Good afternoon everyone. In this Loom I shared how to use your Legal Insights, starting with Pay, to understand metrics like average time to pay, payments by month, and which payment routes clients use, including pay request, engage pay request, telephone, scheduled payments, and the payment portal. I also covered Engage individuals to review median client response time, working hours completion, completion within 24 hours, reminder effectiveness, and bottleneck analysis. At the end I walked through the workflows status funnel and a stored workflows cleanup report for items older than 30 days. No direct action was requested, but I invited you to reach out for a workflow review and support.