video1.0<iframe src="https://www.loom.com/embed/7406127a399a45f2906e85d5eee79542" frameborder="0" width="1920" height="1440" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>14401920Loomhttps://www.loom.com14401920https://cdn.loom.com/sessions/thumbnails/7406127a399a45f2906e85d5eee79542-5eb0ac478aa8d787.gif49.7This Loom explains how to answer an incoming call in the ConnectUC softphone. When a call comes in, a screen pop appears in the top right of the screen showing who the call is from. The video covers three options: sending the caller a quick message that goes to internal chat, declining the call (to effectively send it to voicemail), or answering the call.