video1.0<iframe src="https://www.loom.com/embed/752390345a22407eb172c5ac39f11db8" frameborder="0" width="1920" height="1440" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>14401920Loomhttps://www.loom.com14401920https://cdn.loom.com/os/loom-media-content/loom/bc89e682-6974-403b-9372-77813bf5c8d4/85d55b83-256a-42ce-bdee-bce6bc392a39/sessions-thumbnails-752390345a22407eb172c5ac39f11db8-904d3c879020bd9f.gif/binary?authToken=eyJraWQiOiJtaWNyb3MtZ3JvdXAvdGRwLW9zLWFyY2hldHlwZS9icjZlYTZwZmhrdm5tcWJsIiwiYWxnIjoiUlMyNTYifQ.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.U6jAFGfb-1bBV3JvUIm2-MwYIdFdSluii0zDLeODVrmxI_Lz0B8YJt_uAISAFMIxgfZhfocQEf7bKwFlS6b4e3ugzSSztfkORI5hlCVKdD5LA4f9qlgTJDwjJqIlfBMi-t6qTuw0fc6sIWkQ_479EAZYk3hbAwuEZFOVztsIcc4xINDAKth92sz7m3BC_vavMsY0PNGF4Qv5jDDI5G7d3VxhoTPO3fObuOfVo6kDHUgn6OpmS5W-cMVoVlT3p2RjAYQUGhf_bCJjLU2eS4ScHN1X_yKP2-e7Y9x1f_-2F3I1tnzionlIzgOARVQiabjsJdIQwnUl422o9v7Co0zxmA&Expires=1793556934&Signature=i1pLiPMown7YPJQxLK1bAKBK-0SwO9aF85h61TYvRhlJ7ePcqM7yx7daBWEbzRV2Ef46h-i8tfrq9jf%7EcewMjjkGe1pKMhg-0gzCkCPxVoq93CrkE4U1%7EwlrZzwAHSYLwrH7gBfuLETeYqFioZP594DKgmMaNZAdL1bfKwhNj5L6JlC2%7EGtcR7W-TZSMCArvrtqcV82Bhrolbbzt32-UwG5sjjRZ3rpmVDJDr41oJ-MLplSW09Les1yxOEIcxDQdp7ctY%7E%7Emtrj5nu1RpwPjlblEE%7E4LJ3FDnV5bj53vPMN7BM0zt7XOEacEZvq-NJBv51AFnlD00mNquCSMWMwTiQ__&Key-Pair-Id=KQOSYIR44AIC0183.808This Loom explains a citizen-focused redesign of the RTI online government website for checking fellowship results. Using an example of Maya, the speaker describes how, without the proposed solution, users must enter a registration number and then review information mainly in tables and PDFs rather than interactive charts. The new solution presents results in a tree-like structure on a single page and allows users to view replies and submit an appeal within the chat flow, reducing friction. The Loom also notes the need for a simpler user experience for elderly users and working professionals without technical backgrounds, built with ChargePT sites and React with VEET as the frontend.