video1.0<iframe src="https://www.loom.com/embed/752390345a22407eb172c5ac39f11db8" frameborder="0" width="1920" height="1440" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>14401920Loomhttps://www.loom.com14401920https://cdn.loom.com/os/loom-media-content/loom/bc89e682-6974-403b-9372-77813bf5c8d4/85d55b83-256a-42ce-bdee-bce6bc392a39/sessions-thumbnails-752390345a22407eb172c5ac39f11db8-904d3c879020bd9f.gif/binary?authToken=eyJraWQiOiJtaWNyb3MtZ3JvdXAvdGRwLW9zLWFyY2hldHlwZS9hb3RqMWZ2bjhlZmV0a2pjIiwiYWxnIjoiUlMyNTYifQ.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.C_kZPNq8Xin4R-vLcav_u4e_-qB_98kIsJ9LhZd0GBWWQydCLhNELzUcrjP-ZLvXICdV73xgU_RLIoQcuiAHJTKNrJPt_P5qW_qWU78Bon3nMkUYhX70g1S-Qrgl5lYaDa-lWCDJcwDXhtRsCllxpaluKWLxnLNl_yqOGCi2H81tj9LoJw8jRKNoVSwJEhKU7oqWrd2gHvG1vDkxKpwgY7prwREyDDsHdOel0nXvwXwEfzgSunqmRqqZuFNNf3Rz824VMEfviyzIGLJbQpZ8oRr3HLEshaxHtl98ZUrbI5IcQYnEGTNWRq2zADKSySa8p3ATBlgjBOOpquV4-r0Yzw&Expires=1788687308&Signature=RCwQzzWz0laUG1AVvpp7CSEvCOBolzeXMts0CVJ%7ETnjOorWUhTfSijw6MGk5YO8pJ8FTC71pvI6w0IaS56KUr%7EZVoS8ln31P3foF7b0FISb3w9BLNxGpzMP%7EJZ%7EdFNXZRJQt199vxG38S42xtrKKPbttOaRg4MkB8gTLsABZEMLzgEoMOl9eca61bz6YsMQIFFqzVTm6gNV9vGHmp0zNs5ec%7EgFRZdvllPqOphZzWOZQnsA-MFVcd-w1TCqyfKFKFRogpjg088HCh8sXrTCyPKIaGEZ6NY8BszKiK16ixMf-USCaULQeosDp6N6t09npW9X5XVxsKtFUbPM3WGlCTA__&Key-Pair-Id=KQOSYIR44AIC0183.808This Loom explains a citizen-focused redesign of the RTI online government website for checking fellowship results. Using an example of Maya, the speaker describes how, without the proposed solution, users must enter a registration number and then review information mainly in tables and PDFs rather than interactive charts. The new solution presents results in a tree-like structure on a single page and allows users to view replies and submit an appeal within the chat flow, reducing friction. The Loom also notes the need for a simpler user experience for elderly users and working professionals without technical backgrounds, built with ChargePT sites and React with VEET as the frontend.