video1.0<iframe src="https://www.loom.com/embed/791d4b60036e4c359ebf32aa9945f35e" frameborder="0" width="1920" height="1440" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>14401920Loomhttps://www.loom.com14401920https://cdn.loom.com/sessions/thumbnails/791d4b60036e4c359ebf32aa9945f35e-8b917adb931eb123-full.jpg1753.979This Loom demonstrates how to set up the first e-commerce marketplace integration in Lunadesk, starting with Walmart. Jordan explains the initial workspace setup, including naming the workspace, setting time zone and language, and choosing display, brand colors, and preferences. He then connects Walmart via OAuth and shows how to set an SLA response timer, followed by two options for routing Walmart customer emails into the helpdesk: forwarding from an existing inbox or changing the Walmart seller center customer service email to forward directly. Finally, the video walks through configuring the inbox layout, using AI to draft and send responses, and closing or dismissing tickets (including handling spam-like messages).