video1.0<iframe src="https://www.loom.com/embed/794b8202811f4663a7b12ae2bd523b8c" frameborder="0" width="1930" height="1447" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>14471930Loomhttps://www.loom.com14471930https://cdn.loom.com/sessions/thumbnails/794b8202811f4663a7b12ae2bd523b8c-e79b78882e63c640.gif194.7096In this video, I explain how events are organized in the events tab of a case, particularly when multiple events are scheduled. Each event appears in chronological order based on date and time, with today’s date clearly marked. I also highlight how past events are grayed out while upcoming events remain prominent, and any unscheduled events are listed separately. If you need to add or edit event details, you can do so at any time. Please ensure to review your scheduled events and make any necessary updates.