video1.0<iframe src="https://www.loom.com/embed/79d35b2d1c0d44da80302c51462061e1" frameborder="0" width="1280" height="960" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>9601280Loomhttps://www.loom.com9601280https://cdn.loom.com/sessions/thumbnails/79d35b2d1c0d44da80302c51462061e1-01facf733b4736bd.gif365This Loom demonstrates an AI customer support workflow for a Denimko Shopify store to reduce time spent answering repetitive questions. It introduces Kenny, an AI chatbot that answers product, order, sizing, shipping, and policy questions 24 hours a day, 7 days a week, including Christmas, and can escalate off-topic or angry refund requests to a customer care team with an expected response within two hours. The workflow logs chatbot conversations to a Google Sheet and sends urgent escalation alerts via Telegram to the owner with timestamps (example shown for June 1, 2026 at 1:39 AM). A sample order DC-105 is processed with details like size M and a delivery estimate of 2 June 2026.