video1.0<iframe src="https://www.loom.com/embed/7a07ea52bca0459eac433e0c1aaec534" frameborder="0" width="1366" height="1024" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>10241366Loomhttps://www.loom.com10241366https://cdn.loom.com/sessions/thumbnails/7a07ea52bca0459eac433e0c1aaec534-56996b6d3f6d709a.gif132.054Hey Team Pickaxe, I'm reaching out about a member who renewed his GIGI subscription on January 13th but is showing zero credits. He should have 300 uses available since he just paid for his second month, and I know he hasn't used them all recently. I want to boost his credits so he can start using the service again. Can someone clarify if the extra uses are deducted first before increasing current uses? I really want to ensure he gets what he's paid for.