video1.0<iframe src="https://www.loom.com/embed/7a2ca9744f5a4287a3b93d098c8932d3" frameborder="0" width="1920" height="1440" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>14401920Loomhttps://www.loom.com14401920https://cdn.loom.com/sessions/thumbnails/7a2ca9744f5a4287a3b93d098c8932d3-0f7bdb3590529b9e.gif1554.8This Loom explains how to use Shiloh roleplay as practice to improve agent performance. It frames roleplay like gym reps, showing how to start a roleplay from any call via the roleplay button or from the Insights page, where Shiloh reviews the last 30 days to identify top moments, improvements, and suggested calls. It demonstrates changing a key issue such as vague follow ups into scheduled time windows, and notes how roleplay scoring updates and how results can move from 3 stars to 4 and ultimately to 5. It also recommends a weekly rhythm of rating, review, and roleplay, and teaches using advanced filters on 3 star calls and top of funnel stages where next steps were undefined.