video1.0<iframe src="https://www.loom.com/embed/7a33aa6cc5ad4fc8be5c7b83838c2671" frameborder="0" width="1920" height="1440" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>14401920Loomhttps://www.loom.com14401920https://cdn.loom.com/sessions/thumbnails/7a33aa6cc5ad4fc8be5c7b83838c2671-1adaaba502272735.gif132.457In this video, I walk you through the process of designing and creating a workflow to route conversations to our support team. We start by navigating to the Bin AI section and selecting workflows, then create a new workflow from scratch. I demonstrate how to set up the audience roles and choose the web channel, keeping it simple with user assignments. Finally, I show you how to assign conversations to the support team and set the workflow live. Please follow along and implement this workflow to streamline our customer interactions.