video1.0<iframe src="https://www.loom.com/embed/7a89a4f2c94a44a6afb65582bdf59cce" frameborder="0" width="1920" height="1440" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>14401920Loomhttps://www.loom.com14401920https://cdn.loom.com/sessions/thumbnails/7a89a4f2c94a44a6afb65582bdf59cce-d59d00b1fc9e3d8d.gif59.24This Loom explains what to do if a transcription session appears to have failed. It advises starting with three checks: confirm you are back in range of the final computer used for syncing, ensure the remote is powered on with a solid white light, and verify you are not currently transcribing because syncing pauses while transcribing and resumes automatically afterward. If needed, it also clarifies that a forced restart is different from a factory reset: press and hold the remote power button for 12 seconds, which will not delete your data. It warns that removing the device completely can delete unsynced transcriptions and says to check with the Heidi support team if you are unsure.