video1.0<iframe src="https://www.loom.com/embed/7a9eb4bfbc7249869b7aafdf6a629721" frameborder="0" width="1920" height="1440" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>14401920Loomhttps://www.loom.com14401920https://cdn.loom.com/sessions/thumbnails/7a9eb4bfbc7249869b7aafdf6a629721-12a9297b3d18432c.gif93.201In this video, I walk you through the process for attendees who believe their card was charged but can't find their tickets. Once logged in, you can check transactions by searching for their name and looking at the status, including any failed transactions due to incorrect security codes. If a transaction shows as approved but the booking isn't found, I urge you to call us immediately at 833-329-3277 for assistance. This is the quickest way to resolve any issues regarding pending charges and ticket availability. Please make sure to double-check the security code when processing payments.