video1.0<iframe src="https://www.loom.com/embed/7d79eeb6b3c3406884b5c23c525a0bfe" frameborder="0" width="1018" height="763" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>7631018Loomhttps://www.loom.com7631018https://cdn.loom.com/sessions/thumbnails/7d79eeb6b3c3406884b5c23c525a0bfe-0c2e815c52737135.gif636.948This Loom explains how Kustomer rebuilt the agent workspace to help support reps handle more complex customer conversations with less friction. It reduced page load times from three seconds to one, saving about 15 to 30 minutes per shift, and added automatic draft saving so work survives crashes or browser reboots. Reps can use keyboard shortcuts and a global command palette (Command K on Mac or Control K on Windows), plus hover previews and quick actions like right clicking on messages to draft and send faster. The experience also includes personalization options for light or dark themes, font size, density modes, and accessibility features such as screen reader support and high contrast, with layouts that follow reps across devices.