video1.0<iframe src="https://www.loom.com/embed/7fc113e9ffd145fa900e682d99fb8abe" frameborder="0" width="3840" height="2880" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>28803840Loomhttps://www.loom.com28803840https://cdn.loom.com/sessions/thumbnails/7fc113e9ffd145fa900e682d99fb8abe-9a39b5b46e8370d2.gif381.48Hi, I am Melissa from customer success. In this Loom, I share top troubleshooting steps for Heidi transcript and note issues, starting with the transcript because it powers the note. Most problems come from audio input, so I recommend testing your microphone with a new session and confirming the green waveforms. I also cover mobile, telehealth, and in person setups, plus how to troubleshoot the note by checking the template, then resuming, refreshing, or regenerating output. If issues persist, contact support with a brief summary, any error codes, and the session ID.