video1.0<iframe src="https://www.loom.com/embed/7ff2bd4f66d74376813f217362a3c630" frameborder="0" width="1920" height="1440" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>14401920Loomhttps://www.loom.com14401920https://cdn.loom.com/sessions/thumbnails/7ff2bd4f66d74376813f217362a3c630-f4550d9730884fd2.gif3760.333Hi everyone, I shared an overview of the volunteer training with Julia Erickson for the Santa Fe International Literary Festival. We focused on how you create impressions through energy, eye contact, voice, posture, and being a steady presence under pressure, using an acknowledge, align, assure communication framework. We also covered practical guest scenarios like tickets, late arrival, boundaries, and where to get help, plus volunteer values like warmth, integrity, and self care. We discussed ticketing issues and limits on options like online viewing. Please watch the recording, get your on site training dates from the website, and review any greeter specific emails.