video1.0<iframe src="https://www.loom.com/embed/82a43431dc834c2d82b563507b1235a3" frameborder="0" width="1920" height="1440" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>14401920Loomhttps://www.loom.com14401920https://cdn.loom.com/sessions/thumbnails/82a43431dc834c2d82b563507b1235a3-54992a00424f82ae.gif1216.56 ### Introduction to trust engagement 4:43 - Sanjay Kulkarni introduced the meeting, emphasizing the importance of trust in customer interactions. - Tom Pieterse, from the Trust Engagement Team, was introduced to discuss trust-related topics. - Trust is highlighted as a key concern for customers, especially regarding security, privacy, and compliance. ### Role of the trust engagement team 5:20 - Tom Pieterse explained the role of the Trust Engagement Team in handling trust-related queries from customers. - The team deals with issues related to security, privacy, compliance, and resilience. - They provide insights into the control environment for both new and existing customers. ### Use of rovo in daily operations 6:18 - Tom Pieterse described how Rovo is used to manage customer tickets and presentations. - Rovo helps in retrieving historical ticket data and preparing presentation slides, saving significant time. - The tool is credited with a 50% time saving in ticket triaging and presentation preparation. ### Favorite agents and customization 9:27 - Discussion on the use of specific agents within the Trust Engagement Team. - Tom Pieterse highlighted the use of a SOC 2 report agent for referencing compliance controls. - Another agent, the Voice of Customer (VOC) creation agent, helps track customer requests for new features or controls. - These agents are created using a no-code agent studio, allowing for customization. ### Document analysis with rovo 12:29 - Tom Pieterse explained how Rovo is used to analyze customer-provided documents and screenshots. - This feature allows for efficient extraction and cross-referencing of compliance information. - The document analysis capability is a recent addition, enhancing the team's ability to handle customer queries. ### Resources and next steps 17:31 - Tom Pieterse recommended the Atlassian Trust Center as a resource for customers to explore AI and compliance. - The Trust Center provides FAQs and documentation on Atlassian Intelligence and Rovo. - Sanjay Kulkarni mentioned plans to share resources and links in the community for customer support. - The meeting concluded with plans to edit and share the meeting content in the community.