video1.0<iframe src="https://www.loom.com/embed/82d4fc0630104e5794a416f0caed28e2" frameborder="0" width="1280" height="960" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>9601280Loomhttps://www.loom.com9601280https://cdn.loom.com/sessions/thumbnails/82d4fc0630104e5794a416f0caed28e2-ea9fc5d1fd7ec41d-full.jpg2612.12This Loom explains the applicant experience in Civic Review, walking through the submission flow and what applicants see in the applicant portal. It covers the start to finish process including filling applicant information, uploading plans, adding contractors, reviewing fees that may change after review, signing, and submitting, then receiving email confirmation and portal access to track status and message staff. It details portal features such as plan reviews, inspections, certificates, receipts, and the ability to copy the portal link for callers. The presenter also highlights customization options like approval labels, hiding fees or emails, and adding custom instructions, plus tips such as using Google Chrome Translate and using message uploads for additional documents.