video1.0<iframe src="https://www.loom.com/embed/82e3bd1bb0234241a42047c0b9007618" frameborder="0" width="1920" height="1440" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>14401920Loomhttps://www.loom.com14401920https://cdn.loom.com/sessions/thumbnails/82e3bd1bb0234241a42047c0b9007618-2320dff08bb72968.gif374.4This Loom explains how online booking links work for customer service requests. It notes that each lead source automatically generates a booking link you can activate or deactivate, and recommends keeping two factor authentication on to prevent duplicate customers. When a returning customer submits a request, the system sends a verification code and pre-fills their details under their existing account; if not recognized, it collects new information and creates a new customer. The requested date and time provide an arrive window and do not automatically schedule jobs on your calendar, with requests showing up as quotes or online requests in Dispatch.