video1.0<iframe src="https://www.loom.com/embed/83bd6848c5aa4892a47e88b4556e500f" frameborder="0" width="1920" height="1440" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>14401920Loomhttps://www.loom.com14401920https://cdn.loom.com/sessions/thumbnails/83bd6848c5aa4892a47e88b4556e500f-7106980ea6c18613.gif213.483This Loom outlines the project to redesign the Moody’s customer support FAQ website. The goal is to help customers find answers faster and improve support experience, targeting a 20% increase in customer satisfaction, a 40% reduction in customer survey responses, and an 80% reduction in customer questions on social media. The implementation will use a phased rollout starting with the Kids Shoes FAQ due to an upcoming product version launch, followed by the Adult Shoes FAQ after customer service enablement. The project runs over four months, with months 1 to 2 covering the Kids Shoes phase and months 3 to 4 covering the other shoe product line, including content creation, design, implementation, testing, and enablement.