video1.0<iframe src="https://www.loom.com/embed/84f3651cd6b04dc39a052e07c69218bc" frameborder="0" width="1920" height="1440" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>14401920Loomhttps://www.loom.com14401920https://cdn.loom.com/sessions/thumbnails/84f3651cd6b04dc39a052e07c69218bc-65f383afabaaeb41.gif36.0654In this video, I walk you through the process of sending a reminder to a customer who didn't receive their initial notification. Specifically, I demonstrate how to locate Shelley’s appointment scheduled for tomorrow on the map and access her details. If you encounter similar situations, I encourage you to follow these steps to ensure our customers stay informed. Please make sure to send reminders as needed to enhance our customer service.