video1.0<iframe src="https://www.loom.com/embed/85549138bfd5458ca5a98a916e0d934d" frameborder="0" width="1522" height="1141" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>11411522Loomhttps://www.loom.com11411522https://cdn.loom.com/sessions/thumbnails/85549138bfd5458ca5a98a916e0d934d-08558b2d2f75fbb9.gif265.654This Loom demonstrates how to integrate Gmail and Outlook email history into the CRM activity feed. It starts by connecting Gmail or Outlook in profile integrations, then shows adding a private contact (for public contacts, email history will not display). In the contact record, the activity section logs inbound and outbound emails, creating separate threads per email conversation. The presenter sends an email to Alex Rhodes titled “1pm meeting,” refreshes, and shows it appearing as a new thread, with replies creating the ongoing thread. If needed, emails can be removed from the activity thread by deleting them via the three dots.