video1.0<iframe src="https://www.loom.com/embed/855c94d7154346cbba6f8ea79d285567" frameborder="0" width="1280" height="960" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>9601280Loomhttps://www.loom.com9601280https://cdn.loom.com/sessions/thumbnails/855c94d7154346cbba6f8ea79d285567-78672a40b4556c99.gif212.612This Loom explains how to interpret error codes and troubleshoot inaccurate readings on a one-dose scale. It notes that the emergency LCD may show error codes e-1 to e-21, sometimes e-99, where each corresponds to a manual-defined issue such as a disconnected load cell panel (E-20) or battery malfunction (E-99), and directs viewers to contact their one-dose rep if an error code appears. If no error is shown but readings seem inaccurate, it recommends removing the mattress and checking for lodged items between the scale and the striker gurney, such as seat belts or red handles. It then tests accuracy using a 20 kilogram gauge weight panel by panel, confirming the three bottle panels first and then the top panel by keeping it flat and waiting for the readout to levelize.