video1.0<iframe src="https://www.loom.com/embed/85729a8b77884d9bb91765677cc12fcd" frameborder="0" width="1152" height="864" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>8641152Loomhttps://www.loom.com8641152https://cdn.loom.com/sessions/thumbnails/85729a8b77884d9bb91765677cc12fcd-25646e3c69084601.gif193.63In this video, I walk you through the two methods for approving or rejecting a document within our system. First, you can access the Memberships module and navigate to Eligibility Management to review and approve or reject documents based on their correctness. Alternatively, you can manage documents directly from the Phone-of-House or Customer's module if a customer presents a document at the reception desk. Remember to enter the expiry date if applicable and select the appropriate reason for rejection if needed. Please ensure you follow these steps to keep our membership records accurate and up to date.