video1.0<iframe src="https://www.loom.com/embed/86158154ccc04fb7979a8b6508036365" frameborder="0" width="1280" height="960" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>9601280Loomhttps://www.loom.com9601280https://cdn.loom.com/sessions/thumbnails/86158154ccc04fb7979a8b6508036365-88be7966a083757f.gif291.156In this video, I walk you through the steps to access and edit our Welcome to Redwood email template in ReChat. I cover how to customize the template for individual agents, including updating names and photos, and how to securely share sensitive information using a new platform. Please make sure to follow the instructions carefully, especially when generating the one-time link for secure information. If you have any questions after watching, feel free to reach out!