video1.0<iframe src="https://www.loom.com/embed/88f2203c6c544108ade8ad772599b4f7" frameborder="0" width="1920" height="1440" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>14401920Loomhttps://www.loom.com14401920https://cdn.loom.com/sessions/thumbnails/88f2203c6c544108ade8ad772599b4f7-e0f664447b1dd709.gif202.998In this video, I walk you through the process of researching a client's request for a re-score, specifically focusing on a recent inquiry from a Hawaiian Bros Territory Director. I discuss the importance of judgment calls in scoring and how different editors might have varying opinions on the same item. I also highlight the need to consult with Matt, who typically makes the final decision on these matters. Please take note of my approach to responding to the client's email, as I think it’s crucial for our communication.