video1.0<iframe src="https://www.loom.com/embed/89054cf58adf46ba828f77db1d1f3fcb" frameborder="0" width="2560" height="1920" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>19202560Loomhttps://www.loom.com19202560https://cdn.loom.com/sessions/thumbnails/89054cf58adf46ba828f77db1d1f3fcb-a8ad7425b4eeecb7.gif309.8This Loom explains the new support journey in the My Access portal and how to get help more quickly. The portal centralizes access product management and, for support, offers two paths: help with an access account for payments, subscriptions, and contracts, or help with access products for features, configuration, troubleshooting, and product support. Users select the correct product to ensure cases go to the right team, view resources and track cases, and start a conversation through the Judo system for automated resolution or escalation to a support agent by requesting to speak to a human. Support cases sync every four hours, so updates may appear after the next sync.