video1.0<iframe src="https://www.loom.com/embed/8952119eb4ca40a9a33d28e1bc32e49c" frameborder="0" width="1280" height="960" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>9601280Loomhttps://www.loom.com9601280https://cdn.loom.com/sessions/thumbnails/8952119eb4ca40a9a33d28e1bc32e49c-d9093b2c920c884a.gif113.17Hi everyone, I'm Billy, and in this video, I'm going to guide you through the process of updating a client's SS reference number within Call Confirmed Live. SS reference stands for Social Service Reference, and it's important to keep this information current. I'll show you how to log in, navigate to the Clients icon, and find the specific agency and client to update their details. Please remember that this is a test environment, so none of the data is real. I encourage you to follow along and practice these steps for better familiarity with the system.