video1.0<iframe src="https://www.loom.com/embed/8bc5ab20b3554c44b7ba65672ef38bf9" frameborder="0" width="1280" height="960" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>9601280Loomhttps://www.loom.com9601280https://cdn.loom.com/os/loom-media-content/loom/b5c9eaa9-6a23-4c91-99d4-ed3b3e2295b3/f1509f98-39ed-47ee-9dd2-a6cd5c4ca6d7/sessions-thumbnails-8bc5ab20b3554c44b7ba65672ef38bf9-ed405d253b2df105.gif/binary?authToken=eyJraWQiOiJtaWNyb3MtZ3JvdXAvdGRwLW9zLWFyY2hldHlwZS9xMDVraDQ5cTJlcXFoMmZqIiwiYWxnIjoiUlMyNTYifQ.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.X1T0HR-QsBpFAbjYYgO0mVesLP--uUs7fjy9L-1Gbey1RhI7SaAy9gLB3-be_49ycXTxIfRE7skYvA3w9jggCrxlkEtEtqHX1_IXTerv2knktKAqxD1Sl0rSKR7opaKKjzm2Lo1HU_pYfLxWZshghzMtkqASE0n9OOvWk73a5CoE8t-uc6zL_2qOf8QTHfKyAiQQS9CW99P4ctGIMlcfiyW6jKHPywTiGj-MuUDYyfrI106sUhZ1FZf4mtn9f0WbiVXWZ_61sgw4A_SZsnwE5CeJ08aOfaXNb5VPB62C0tUCO30PKMKIY-rTtDRsNsNBNEQL4_Rf_mPo9DWjZYW28Q&Expires=1794245651&Signature=FlaWjj89ZxIykl2-Bz29c77lPZydzqsjC3bsnAr7ifzLcHasI-frlODisUQsmx9RWstTvUwti0-02UfTxnPoiaMuFkuhvXthmPgQvJtoPwmd3R9hsb4gMZXgumpI3XPsK1t2HafNRRriVYGzqfPg0h-uPwD%7EF5jDjgqGQnwX6cUItUhP21SpKta5JT8Yr1x3lMBWUAno6aQuqK8qlnkeV37mZ6f3ImG8ZtPTYSRqNRhoIg9C6WdCSaCkUdIiiBg%7EPHsOQcyuHQBGlj1dNIeYY6QqkPkiAJPOaBtOP5gaGY%7E1LQKXxSlBR1fvrFxnA35ifHSz%7EpcOSAtFj6wF0RuyBw__&Key-Pair-Id=KQOSYIR44AIC0107.977This Loom explains how Remy, an AI workforce for IT resolution, handles incidents end to end with ownership and controlled remediation. It describes an example where an employee suddenly loses access to Salesforce, and Remy investigates across identity, application, entitlement, change, and device systems in parallel to find the issue: the employee’s Salesforce entitlement was accidentally revoked after a department transfer. Remy then routes the fix through a policy gate for manager approval, presents evidence, and performs controlled remediation to restore the entitlement. Finally, it confirms closure by contacting the employee through voice.