video1.0<iframe src="https://www.loom.com/embed/8c199d4e598040128a82fe36dab257bf" frameborder="0" width="1920" height="1440" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>14401920Loomhttps://www.loom.com14401920https://cdn.loom.com/sessions/thumbnails/8c199d4e598040128a82fe36dab257bf-c957fe94c605ff26.gif431.453In this video, I walk you through the post-purchase referral flow that allows customers to share a promotional code with their friends and family via WhatsApp. I explain how to easily set up this flow using the NPS Repeat Purchase Template in our library, and I highlight the importance of timing the message to maximize customer engagement. I also cover how to personalize the message based on customer feedback. Please make sure to follow the steps I outline to implement this flow effectively.