video1.0<iframe src="https://www.loom.com/embed/8cfa7576702143d3b437dba7b649e972" frameborder="0" width="2114" height="1585" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>15852114Loomhttps://www.loom.com15852114https://cdn.loom.com/sessions/thumbnails/8cfa7576702143d3b437dba7b649e972-f0a8341a1274355e-full.jpg239.95In this video, I walk you through the Conversations Dashboard, highlighting key features for managing communication effectively. You will learn how to filter messages, view conversations, and utilize tools like tagging, snippets, and scheduling. I also cover the SLA settings to define response times for customer messages. Please take a moment to familiarize yourself with these features as they will enhance our team’s communication efficiency. Thank you for your attention.