video1.0<iframe src="https://www.loom.com/embed/8d3560243c8d492787ce3ca878e1c00d" frameborder="0" width="2044" height="1533" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>15332044Loomhttps://www.loom.com15332044https://cdn.loom.com/sessions/thumbnails/8d3560243c8d492787ce3ca878e1c00d-fda365d0b8a7059b.gif479.364In this video, I provide an overview of the Communication Manager CDR dashboard, which offers a comprehensive view of call activity across our Viya Communication Manager. I highlight key performance indicators such as total calls, inbound and outbound call counts, and the geographic distribution of call activity. Additionally, I discuss trends over time, including spikes in call volume and the distribution of successful versus failed calls. I encourage you to utilize this data to monitor performance and optimize our communication strategies effectively. Please review the dashboard and familiarize yourself with the insights it provides.