video1.0<iframe src="https://www.loom.com/embed/8d4e2ce06d0448d2b2a300fdc46940f7" frameborder="0" width="1146" height="859" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>8591146Loomhttps://www.loom.com8591146https://cdn.loom.com/sessions/thumbnails/8d4e2ce06d0448d2b2a300fdc46940f7-30f474b26df26164.gif35.75This Loom explains how to enable web debug mode on your device when a customer success manager requests it. You start by swiping down on your screen, then clicking the Wi-Fi status five times quickly near the bottom of the drop-down. After that, your customer success manager provides a code. You then use that information to take the required screen recordings for troubleshooting.