video1.0<iframe src="https://www.loom.com/embed/8d5d31e2fdb348e085a2acd49c6e6207" frameborder="0" width="1740" height="1305" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>13051740Loomhttps://www.loom.com13051740https://cdn.loom.com/sessions/thumbnails/8d5d31e2fdb348e085a2acd49c6e6207-0ffd2fe322ae0dbb.gif162.736In this video, I walk you through how to check order eligibility based on the policies and eligibility windows set up in our platform. I demonstrate the process of looking up an order and using the View Eligibility button to see important details like order number, processing date, and eligibility for refunds, exchanges, and gift cards. I also highlight how automation can enforce eligibility rules, such as extending return windows for VIP customers. This tool is not only useful for troubleshooting customer inquiries but also for verifying that our eligibility rules are functioning as intended. Please take a moment to familiarize yourself with this process, as it will enhance our customer support efforts.