video1.0<iframe src="https://www.loom.com/embed/8e0b6e324b484b9d80a1efbca912a6ba" frameborder="0" width="1920" height="1440" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>14401920Loomhttps://www.loom.com14401920https://cdn.loom.com/sessions/thumbnails/8e0b6e324b484b9d80a1efbca912a6ba-a2055d6fcb769311.gif108.227In this video, I walk you through the steps to troubleshoot delivery issues for messages sent to users and staff. I emphasize checking the analytics screen to ensure the targeted audience is correctly set up, including relevant topics and groups. If messages are marked as delivered but not opened, I suggest checking for spam folder issues. Please follow these steps and reach out to support at noterouter.com if you have any further questions.