video1.0<iframe src="https://www.loom.com/embed/8f2803a7024a4162910503648adf3741" frameborder="0" width="1920" height="1440" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>14401920Loomhttps://www.loom.com14401920https://cdn.loom.com/sessions/thumbnails/8f2803a7024a4162910503648adf3741-50e17dc1ce8e0887.gif51.669333This Loom explains how to process an online refund in the back office. First, locate and open the order you want to refund, then go to the order transaction area and use the three dots to select refund. You can enter a full or partial amount, choose a reason for the refund, and then process it. Afterward, check the transactions tab to confirm the refund shows as processed.