<?xml version="1.0" encoding="UTF-8"?><oembed><type>video</type><version>1.0</version><html>&lt;iframe src=&quot;https://www.loom.com/embed/92ba116cfd4541368327156a49ed8130&quot; frameborder=&quot;0&quot; width=&quot;1920&quot; height=&quot;1440&quot; webkitallowfullscreen mozallowfullscreen allowfullscreen&gt;&lt;/iframe&gt;</html><height>1440</height><width>1920</width><provider_name>Loom</provider_name><provider_url>https://www.loom.com</provider_url><thumbnail_height>1440</thumbnail_height><thumbnail_width>1920</thumbnail_width><thumbnail_url>https://cdn.loom.com/sessions/thumbnails/92ba116cfd4541368327156a49ed8130-a80ebbb6a15b4919.gif</thumbnail_url><duration>353.933289</duration><title>Use CAASI’s Conversation Tools  to Spot Trends and Improve Service</title><description>In this video, I introduced CAASI, our AI-powered agent designed to enhance the client experience by providing quick answers to common questions. I highlighted two key tools: the Conversation Logs and the Communication Hub, which allow you to monitor client interactions and spot trends effectively. I encourage you to check the conversation logs weekly to track engagement and identify areas for improvement. Additionally, reviewing conversations regularly can provide valuable insights into recurring client inquiries. For more resources and advanced features, please visit the Wellness Living Help Center.</description></oembed>