video1.0<iframe src="https://www.loom.com/embed/930d4dd6ed9c412abe0fc4d411dc8083" frameborder="0" width="1670" height="1252" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>12521670Loomhttps://www.loom.com12521670https://cdn.loom.com/sessions/thumbnails/930d4dd6ed9c412abe0fc4d411dc8083-1eb755668cde602f.gif193.2686In this video, I walk you through the process of administratively declining a shop when a shopper can no longer complete it. I demonstrate using an example from Diva's shops, specifically a cancellation by shopper Kelly Wilson for a Solana shop. I emphasize the importance of marking declines as Not Excused to maintain a history of cancellations. After declining the shop, I show how to set it back for opportunities, adjusting the due date to the 24th. Please make sure to regularly check the declined surveys as part of our morning routine.