video1.0<iframe src="https://www.loom.com/embed/93a82a4a47bc495ebf23b13820b1c627" frameborder="0" width="1960" height="1470" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>14701960Loomhttps://www.loom.com14701960https://cdn.loom.com/sessions/thumbnails/93a82a4a47bc495ebf23b13820b1c627-41ce6da8e5afe9e6.gif219.076This Loom explains SimpliSub’s built-in two-way SMS messaging feature for desktop and the mobile app. It shows where to find the shared SMS Inbox in the top four-square menu and notes that any staff with access can view all conversations for full context across the team. The demo covers sending a new message by selecting a customer, opening an existing conversation, replying within the thread, and having new customer responses appear automatically. The video also states that $2.50 worth of text messages are included with the base plan, equating to about 50 text messages per month, with the option to add more if needed.