video1.0<iframe src="https://www.loom.com/embed/9475ff6944e443828924db2dd258396d" frameborder="0" width="2308" height="1731" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>17312308Loomhttps://www.loom.com17312308https://cdn.loom.com/sessions/thumbnails/9475ff6944e443828924db2dd258396d-6ae910ed0eb6fd93.gif211.9478In this video, I review our new policy enforcing question automation, which allows us to ask customers a yes or no question to enforce our return policy. For example, we can ask if an item has been opened, and if the customer answers yes, that item becomes ineligible for return. I demonstrate how to customize the conditions under which this question is asked based on the customer's claim details. It's important to frame the messaging clearly so customers understand the implications of their answers. Please take a moment to familiarize yourself with this process and how it will impact customer interactions.