<?xml version="1.0" encoding="UTF-8"?><oembed><type>video</type><version>1.0</version><html>&lt;iframe src=&quot;https://www.loom.com/embed/957dd816973344929020dce4f8ec24f7&quot; frameborder=&quot;0&quot; width=&quot;1672&quot; height=&quot;1254&quot; webkitallowfullscreen mozallowfullscreen allowfullscreen&gt;&lt;/iframe&gt;</html><height>1254</height><width>1672</width><provider_name>Loom</provider_name><provider_url>https://www.loom.com</provider_url><thumbnail_height>1254</thumbnail_height><thumbnail_width>1672</thumbnail_width><thumbnail_url>https://cdn.loom.com/sessions/thumbnails/957dd816973344929020dce4f8ec24f7-4ecfdaf37b204e12.gif</thumbnail_url><duration>118.329</duration><title>Customer Service Iceberg Example 🧊</title><description>I received an email reporting a broken newsletter subscription process for my customer service tips. Instead of just fixing it for one person, I realized it might be a larger issue affecting more users. I investigated, found the broken link, and traced it to a specific hidden form on my website. Action: Investigate potential hidden issues affecting multiple users.</description></oembed>